Adventure TEFL - Real training for real travellers


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Terms and Conditions


Valid from 1st January 2008

When you make a booking for a TEFL Adventure course, you are agreeing to what is written below.
We have attempted to make them as clear as possible so it is vital that you read the whole document and understand what each part means. If you have any feedback, comments or questions about our terms and conditions, please email info@online-tefl-course.com and we will be happy to help.

Contents:

1. Course Requirements
In order for tutees to successfully complete the TEFL Adventure TEFL course, all candidates must demonstrate the following requirements:

  • An awareness of the basic concepts of Language teaching
  • A native-level of English Language and knowledge of English Language materials
  • An Ability to plan lessons with and without aid of course books, to include Presentation, Production and Practice activities.
  • An awareness of classroom management
  • An ability to take advice from both Tutors and peers, and the capability to improve as a result.

All tutees should be aware that subscription to a TEFL Adventure TEFL course does not automatically lead to successful completion of the course. Should a tutee fail to reach the required standards, we reserve the right to fail that tutee.

2. English Language Level of the Tutee

Before the Course
All non-native English-speaking Tutees should have at least the Cambridge Certificate in Advanced English (CAE) or equivalent, in order to enrol onto a TEFL Adventure TEFL course.

During the Course
Should at any point during the course, a tutor feel that a tutee’s English language ability is insufficient, their case will immediately be forwarded to the Director of Studies. If both the tutor and the Director of Studies believe the tutee unfit to competently teach EFL, we reserve the right to fail the tutee.

3. Our Commitment
You deserve the very best level of service and complete satisfaction with your Online TEFL training. This is our promise to you when you sign up for a TEFL Adventure TEFL course. We promise to:

  • Provide you with a new tutor at any time during the course if you are not happy with your original tutor's level of service2
  • Provide a response to your queries or module submissions within 48-hours (2 working days) 3
  • Provide access to the appropriate course modules within one working day of TEFL Adventure receiving your application
  • Operate an equal opportunities policy
  • Deal with any difficulties you may have with the course promptly and fairly within 48 hours, Monday to Friday. Technical difficulties may need up to 72 hours
  • Provide access, during the course, to the appropriate expertise and support from your personal tutor the administration team
  • Remind you, by e-mail, to submit Module One of the online course within one month of your initial application
  • Provide subsequent reminders, by e-mail, for module submissions six weeks after your last submission
  • Provide constructive, individual feedback on your progress

i. Subject to terms and conditions
ii. You may only change your tutor once. A refund is only applicable if problems continue with your second tutor.
iii. 48 hour response time is for in regard to working days and excludes Public Holidays in Ireland and the UK.

4. Failure to Complete the Online Course Within Six Months
All tutees are given 6 months in which to complete an online course and are strongly encouraged to complete the course within six months.
Once a tutee logs onto an online course, the six months ‘study time’ will begin. In cases where there is a significant time period between the student's submissions, we may, at the discretion of the Director of Studies, ask the student to submit earlier work for reappraisal.
If a tutee fails to complete the course within 6 months, they may extend their study-time by 28 days for a fee of £50 / €75. Tutees may extend their course time more than once up to the time at which they have completed the course.
This 28-day extension will be deducted from the tutee’s course access time of six months, which begins after they have completed their studies. The access time is available so that tutees can review their work and feedback, or print off any ideas that they would like to keep.

5. Failure of Course Content – Online Courses
A tutee will not be able to re-submit a module more than three times on any online course. If on the third attempt, the tutee has failed to take on the tutor’s suggestions, comments and advice, the tutee’s final submission will be forwarded on to the Director of Studies.
The Director of Studies will then submit the final submission to a second tutor for verification. Should the second tutor be unsatisfied with the submission, the Director of Studies has the right to fail the tutee.
No refunds are possible in cases whereby the tutee has been deemed to have failed the course

6. ‘Cooling-Off’ Period - Online Courses
If for any reason you are not satisfied with the course you have purchased you are entitled to a full refund within seven days from the date you made the purchase of the course, unless you have started the course itself. For the purpose of online courses you are considered to have started the course once you have logged onto the course.
If you do cancel the course, any access to course materials (downloads or other) will be removed from your log-in and any gift vouchers will be cancelled. In order to receive your refund you must return all course materials sent to you by TEFL Adventure within 5 working days of your notice of intention to cancel.

7. Plagiarism
If a tutee is suspected of plagiarism by the Course Tutor they will be issued with a formal warning. If the plagiarism continues it will be referred to the Director of Studies who is empowered to dismiss the tutee from the course. In such cases no refunds will be given.

8. Applying for a Refund
If you meet the conditions specified above, and wish to apply for a refund, the following procedure applies.
a. Contact the Administration department at TEFL Adventure through the following address: info@online-tefl-course.com explaining that you wish to apply for a refund.
b. If you meet the conditions specified a refund will be issued. TEFL Adventure will respond, and make the necessary refund if relevant within 21 days. If you cancel your course 8 days or more after purchase of the course, or after logging into the first module of an online course, TEFL Adventure is not able to make any refund of fees, unless it is a breach of conditions as specified in Our Commitment.

9. Transfers of Courses
TEFL Adventure online courses are transferable to a friend at a small administrative charge of £10 / €15. This means that if a student finds they are no longer able to work on a course, they may pass the course on to a friend or colleague who will take the course and receive certification instead. This can happen subject to the following conditions:

  • The first student informs TEFL Adventure of the transfer with all appropriate details.
  • The first student has not submitted Module 2 of the online course for marking.
  • The person the course is to be passed on to meets all the criteria for enrolment (i.e. they meet the required level of English required to complete the course).
  • The person the course is to be passed on to will start the course from the beginning of the course as if they had enrolled independently.

10. Complaints
If for any reason you are not satisfied with our service, please e-mail info@online-tefl-course.com or write to the Director of Studies, TEFL Adventure, Exploration House, 32 Grattan Square, Dungarvan, County Waterford, Republic of Ireland telling us what the problem is. If your complaint is made after completion of the course we must receive your complaint within 14 days of the completion of the course. We will acknowledge receipt of your complaint within 5 working days and will aim resolve the complaint within a maximum of 21 days.

11. Accuracy of Marketing Material
We believe that all the statements made in our brochure, website and other marketing materials are factual and correct at the time they are made. Every reasonable attempt has been made to describe the course and any other services mentioned. We cannot be held responsible for any changes that become known or happen after the brochure is produced (up to date information can be found on the website). Nor can we accept liability for happenings outside our control. We undertake to inform you of any material changes to your course before commencement of the course providing there is sufficient time and we are able to contact you.

12. Personal Data
For the purposes of the UK Data Protection Act 1998, i-to-i is the data controller. i-to-i may need to transfer the Personal Data you give us (such as your name and contact details), to your tutor.
We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure). All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes (unless you have asked us not to).
If you believe that any of your personal details which we are processing are inaccurate or incorrect, please contact us immediately.
As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.

13. Course provision
TEFL Adventure is partnered with i-to-i TEFL courses to provide with all the services above. Any failure in service and the responsibility of the terms and conditions lie with i-to-i.

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